You can also refresh the page if you are unable to send or receive any message on WhatsApp web.

If the Internet connection is not sound or not active, you will see a yellow bar at the top of the chat list with an error message: Computer Not Connected. Hence, it goes without saying that there should be strong connection installed on both – iOS device and computer. Wi-Fi network plays a significant role in connecting your iOS device to the computer to use WhatsApp Web.

Now, let’s check how you can fix some issues on your computer, where you use WhatsApp Web. So if you are using Wi-Fi network that has firewall restrictions, contact the network admin to help you access WhatsApp on your Wi-Fi network.Ībove solutions were meant for your iOS device on which you have downloaded WhatsApp. WhatsApp doesn’t support proxy or VPN services it is simply not designed that way. If you are using any remote Wi-Fi network, you should open a web page in Safari web browser and ensure that you are logged in correctly. You can find such “captive Wi-fi network” at public places like airports, railway stations, hotels, etc. Secondly, before you connect to the Internet, some Wi-fi networks prompt you to log in. You should immediately talk to their wireless carrier for solutions. In this scenario, they should change their iPhone’s APN settings according to the SIM card. Many users own an unlocked iPhone in other words, they have the pre-pair SIM card installed on iPhone. If all the above solutions fail to supply any positive result, you should go for further troubleshooting. But before you follow this step, you can take the back-up of chat history by emailing WhatsApp chat. Reset Network Settings on your iPhone: Settings → General → Reset → Reset Network Settings (note that this will delete all your Wi-fi passwords).ĭelete WhatsApp and install the app again.

Whatsapp web app for ios